Frequently Asked Questions

Your Zipity Clean recurring cleaning services automatically renews based on the selected frequency and the date of subscription. (If you subscribe biweekly on January 1, your next appointment would be on January 15th) 

We offer a 100% Happiness Guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will return no later than 3 days to re-clean for free. 

In order to provide the best cleaning experience possible, we need time to prepare our cleaners to ensure that they are fully-equipped for the job. For this reason, we ask our customers to give us at least 24 hours before canceling an appointment. Cancellations made within 24 hours of the appointment, will incur a $70 charge. 

Tipping is not required but is certainly appreciated by our cleaners. 

There are some things that we can’t do… mainly because it could result in injury and we want our teams to be safe!

• Cleaning of Chandeliers
• Wet Wiping of Light Bulbs
• Cleaning of Bio-hazards (Mold, etc)
• Moving Heavy Furniture
• Animal Waste/Litter/Insects
• Heavy Scrubbing of Walls
• High To Reach Areas (More than a 2 step ladder)
• Washing of Exterior Windows

We have teams that do 100% green cleaning. Simply select the green cleaning option when you schedule your cleaning. 

You do not have to be home for the cleaning. Simply leave a key under the mat, with your concierge, in the mailbox, or whatever is most convenient for you. 

We love animals, but they may not always love us. If you think your pet will be anxious around our cleaners, you can make temporary arrangements for them while we are in your home.  You can leave instructions for your pets in the comment boxes on our booking form.

For the safety of our teams, we cannot:

• Feed Pets
• Clean Cages
• Walk Pets
• and other related activities

For standard and deep cleaning of your home, our cleaners will stay until they finish and within reason. For larger homes, post renovations, and hoarding, we will adjust the estimate and price for fairness.

For larger homes, and detailed cleaning, we will send two cleaners for efficiency

You can request our cleaners to stay longer if their schedule permits and we will adjust the service duration once the cleaning is complete.